Cancellation & Refund Policy

Last updated: August 2024

1. Cancellation by Customer

Cancellations made 24 hours or more before the pickup time will receive a 100% refund of the booking advance.
Cancellations made between 12 to 24 hours before pickup will incur a 20% cancellation fee.
Cancellations made within 12 hours of the pickup time are non-refundable.
No-shows will be charged the full estimated trip amount.

2. Cancellation by Sagar Travels

If we are unable to provide the service due to unforeseen circumstances (e.g., vehicle breakdown, severe weather), you will receive a 100% full refund.
We reserve the right to cancel bookings if the customer violates our terms (e.g., carrying illegal substances, overloading passengers). In such cases, no refund will be provided.

3. Refund Process

Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during booking.

4. Modification of Booking

Modifications to date or vehicle type are subject to availability and must be requested at least 12 hours in advance.
Fare differences may apply based on the modified requirements.

Need to cancel or modify a trip?

Please contact our support team immediately at +91 90226 69715 or email us at bookings@thesagartravels.com